F.A.Q

1. Are your products authentic?

We are committed to offering high-quality products and ensuring our customers receive exactly what they order. If you have any questions about a product before purchasing, please feel free to contact us.

2. How long does order processing take?

Orders are processed within 1–3 business days after payment has been confirmed.

3. How long does shipping take?

Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you'll receive tracking information (where available).

4. Do you ship internationally?

Yes. We ship to selected international destinations. Shipping costs and delivery times are calculated at checkout based on your location.

5. How can I track my order?

Once your order has been shipped, we'll send you a confirmation email containing your tracking number, allowing you to monitor your parcel's journey.

6. Can I return my order?

Yes. We accept returns in accordance with our Refund Policy. If you wish to return an item, please contact us first so we can provide the appropriate return instructions.

7. Can I cancel my order?

If your order has not yet been processed or dispatched, we'll do our best to accommodate your request. Please contact us as soon as possible after placing your order.

8. What payment methods do you accept?

We accept secure payment methods available at checkout, including major debit and credit cards, along with other payment options supported by Shopify Payments.

9. What happens if my order arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the issue. We'll work quickly to resolve it.