Refund policy

Return & Refund Policy

At InSpirsFit, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.
  • Be returned with all original tags and packaging.
  • Be accompanied by proof of purchase.

To request a return, please contact us at chibuikemezek@gmail.com with your order number and reason for the return.

Please do not send your item back without contacting us first. Once your return request has been approved, we'll provide you with return instructions and the appropriate return address.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of receiving your order at chibuikemezek@gmail.com, including your order number and clear photos of the issue. We'll assess the problem and work quickly to resolve it.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size or colour, please return the original item (if eligible for return). Once your return has been approved, you can place a new order for the item you want.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, used, or damaged after delivery.
  • Items returned without their original packaging or tags.
  • Gift cards.
  • Sale or clearance items, unless they are faulty or not as described.

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Items must be returned unworn, unused, in their original packaging, with all tags attached, and accompanied by proof of purchase.

Refunds

Once we receive your returned item, we'll inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and complete the refund.

If 15 business days have passed since your refund was approved and you still haven't received it, please contact us at chibuikemezek@gmail.com.